- Orders are usually processed within 2-3 business days.
- $100.00 order minimum requirement
- We accept Visa, Mastercard, American Express, Discover, and COD.
- Imperial Cat appears as Cat Claws, Inc. on credit card statements.
- Orders ship FOB from our facility in Morrilton, AR.
- Over 95% of our products are made in the USA!
- Over 95% of our products are all-natural, natural and/or Eco-friendly!
- Damages & Returns: All orders are fully insured and damaged items will be replaced promptly. Please contact us immediately if a package is accepted with damages so we can file a claim. Keep any damaged contents along with the packaging as the carrier will want to inspect them.
- Order discrepancies must be reported within 72 hours of delivery. All returns or exchanges must be made within 15 days of delivery. Returns will be accepted only on items returned unopened and in re-sellable condition. Please include a copy of the invoice with the return. Shipping and handling fees are non-refundable.
Since 1986, Imperial Cat has manufactured eco-friendly and all-natural cat products of exceptional quality. We are dedicated to creating safe, fun and functional products that enhance the lives of cats and the people that love them. From scratching and playing, to snacking and grooming, nobody offers more ways to promote the happy, active lifestyle of a feline than Imperial Cat! As a family-owned and operated company, we retain a level of customer service and product quality that remains unmatched by our competitors. Our business depends on customer satisfaction and the success of our retailers, which is why we are committed to ensuring you (and your customers) are 100% satisfied with our products.
We are not just manufacturers; we are cat owners and lovers, too. In addition to our hard-working human staff, we employ a team of 20+ office cats that rigorously test our products to ensure they are cat-approved!